National Audio Conference: Using Performance Measures to Manage Government Services
| Date/Time: | 7/15/2009 - 2:00 - 3:50 pm | | Location: | Office of the State Comptroller, 110 State Street, Albany, NY
or
Department of Transportation, 50 Wolf Road, Albany, NY
NOTE: An ID such as a driver license is required for entry into either building. Please arrive early to allow time to check in. | | Topic: | Using Performance Measures to Manage Government Services | | Format: | National Audio Conference | | Speaker(s): | Evie Barry, MS
Fred Klunk
Rebekah Stephens | | Objectives: | To learn how the use of performance measures can improve the efficiency and effectiveness of government. | | CPE's: | 2 Credits | | Cost: | FREE for AGA Members
$15 for Non-Members | | Prerequisites: | Basic knowledge of performance measures | | Advanced Prep: | None required | | Field of Study: | Advisory Services | | NYS License No.: | 00329 | Event Details: Click here to view or download a PDF version of the event flyer
DESCRIPTION -
The AGA, in conjunction with the Office of the State Comptroller and the NYS Department of Transportation, is pleased to announce a new and increasingly important topic to our audio conference schedule – the role that Performance Measures play in an organization.
Accountability. Transparency. Measurement. These are the buzzwords of the day, but the expectations are real that citizens are expecting governments to be efficient and effective. But collecting good data does not improve government operations. What improves operations and service delivery systems are the discussions, analyzing the information, and point/counterpoint debates that focus directly on actions to change what needs to be changed. A new research project on Using Performance Measures to Improve State and Local Governments’ Service Delivery will determine the extent to which performance measures are being used in government to improve service delivery, regardless of the level of government, and then following up with a focus on successful practices in applying these techniques to achieve performance goals and provide quantifiable value. Get a preview of the research project by hearing from government leaders that are using such measures to drive effective and efficient operations.
Join Evie Barry, MS, AGA Director of Performance Reporting, who will briefly describe the research project; Fred Klunk, Program Performance and Projection Manager, Research and Development Division, Pennsylvania Board of Probation and Parole, and Rebekah Stephens, Planning and Performance Coordinator, Metropolitan Government of Nashville and Davidson County who will explain their process as they moved toward reshaping service delivery based, in part, on data. See how your government can step up to the plate by hearing from these pioneers.
Please join us for two hours of lively discussion about this important and timely topic. In addition to the speakers’ commentary, there will be approximately 20 minutes for Q&A so that the participants can ask the speaker questions and share their own experiences.
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Updated by: LBrown on 7/13/2009 5:37:29 AM
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